1. WHO CAN USE THIS FAQ TEMPLATE?
This FAQ template is for marketers, business owners and freelancers who want to reduce customer service efforts. Swap your standard FAQ section for an engaging online form, and make it easier for customers to find what they need.
2. WHY USE AN FAQ TEMPLATE?
An FAQ page is a great way to drive traffic to your site, build trust and reduce time spent answering customer queries. And turning your standard FAQ section into an interactive FAQ form just takes it to the next level.
3. WHAT ARE THE MAIN ELEMENTS OF AN FAQ TEMPLATE?
Already got an FAQ page? Then you can just copy and paste your FAQs from your site into the template. In the FAQ template above, we’ve skipped the welcome screen and jumped straight into the FAQs, so customers find information from the get-go.
4. HOW DO YOU DECIDE WHAT QUESTIONS TO PUT IN YOUR FAQ?
The obvious answer that’s surprisingly easy to overlook: what are your customers asking? Check emails, call recordings, messages and comments on social media—basically anywhere you’re interacting with customers. Listen carefully and answer thoughtfully—they’ll thank you for it.